Shipping policy

  • By placing an order with Marshall Arachnids, LLC, you confirm that you have read and agree to all of the terms below.
  • Live animal sales are currently limited to the 48 contiguous states (No live animal sales to AK or HI at this time).
  • please allow up to 1-3 business days processing time for all orders.
  • we do not ship live goods until we arrange a shipping date and method with the purchaser, as outlined in our Terms of Service and Live Arrival Guarantee.
  • Minimum purchase amount on all live animal orders is $49.00 before shipping.


Live Arrival Guarantee (LAG)

  • UPDATE 1 MAY 2025: ALL live animal orders (except feeder bugs) are STRONGLY ENCOURAGED to be held for pickup at a FedEx Ship Center that is approved for live animal shipments. Lately FedEx has been terrible about delivering packages to the wrong destination, delivering packages very late, and not keeping perishable shipments within reasonable temperatures. For this reason, it is best for the safety of our animals that all packages will be held for pickup. Find your local Ship Center at https://www.redlineshipping.com/fedex-facilities.
  • If you are unable to make arrangements to pick up your order at a hub, please contact us to discuss possible options. Thank you! 
  • We ship all live reptile and arachnid orders via FedEx Priority Overnight. it is illegal to ship venomous animals via USPS.
  • OVERNIGHT SHIPPING DOES NOT MEAN THAT YOU WILL GET YOUR ORDER DELIVERED TOMORROW, OR EVEN THIS WEEK. We arrange delivery of your animals according to your local weather, and we make no exceptions to this nor do we risk the safety of our animals.
  • Feeder invertebrates (such as roaches) may be shipped via USPS Priority Mail Express. If your order contains both spiders and feeder bugs, the package MUST be shipped via FedEx or you must place two separate orders.
  • After your order is placed, we will reach out to the purchaser via email or text to arrange an ideal shipping day as soon as possible. This ship date will depend on weather, shipping delays, and availability. We will not send live animals until we confirm a shipping date with the purchaser. If we do not receive a response from the purchaser within 14 days of the order placement, the order will be cancelled and refunded in full.
  • We do not send any live animals without arranging a day of receipt with the purchaser, no exceptions.
  • The purchaser will receive tracking information via automated email after the shipment is picked up/dropped off for shipping. Check your spam folder if you do not see it in your inbox. Contact us if you don't see that email in your inbox or spam folder.
  • We only ship live animals at temperatures above 32°F and below 80°F at our own discretion.
  • If your local LOW temperatures are below 50°F, you must arrange to pick your package up at your closest FedEx Ship Center. We will locate your nearest hub that accepts live animal shipments and verify it with you before shipping. Find your closest Ship Center(s) at https://www.redlineshipping.com/fedex-facilities.
  • If your local HIGH temperatures are above 80°F, you must arrange to pick your package up at your closest FedEx Ship Center. We will locate your nearest hub that accepts live animal shipments and verify the address with you before shipping.
  • At this time, we ship all live animal orders on Tuesday or Wednesday for next-day delivery. we do not ship on federal / bank holidays.
  • We are not responsible for carrier delays, but we will do all we can to avoid them. If a delay happens that results in the death of an animal, we will do all we can to help make it right.
  • [UPDATED 30 JANUARY 2025] All live animals must be unboxed and examined within two hours of delivery to the ship center. We require photo and/or video evidence of animals that arrive dead. Evidence of such includes photo/video of manipulating the animal to show unresponsiveness, and photo/video of the animal on its back with no ability to right itself. In the case that an animal arrives dead with proof, the purchaser may choose to receive a free replacement depending on availability, or a refund of the price of the animal(s), not including shipping costs.
  • We reserve the right to postpone any live animal order at any time to preserve the safety of the animal(s). Examples of this include pre-molt / post-molt recovery, anticipated holiday delays with FedEx, supply issues, etc. Orders postponed by Marshall Arachnids will typically be fulfilled within the next 1-2 weeks. if for any reason we must postpone an order for longer than 2 weeks, the customer may choose to cancel the order and waive the cancellation fee.

 

local pickup

  • we are available for local pickup in the Monterey, Tennessee area. pickup is an option at checkout if you'd like to place an order online.

 

local delivery

  • we do not offer local home delivery at this time.