terms & conditions

general terms

  • by placing an order with Marshall Arachnids, LLC, you confirm that you have read and agree to all of the terms below.
  • U.S. sales only. limited to the 48 contiguous states (No AK or HI sales at this time).

  • must be 18 years or older to make a purchase.

  • we reserve the right to refuse sales to anyone at any time, and for any reason.

  • minimum purchase amount on live arachnids and mantis orders is $49.

  • we allow local pickup in Fenton, Michigan and at any of the trade shows we are scheduled to attend (see dates here). You can place an order through our website and select ‘local pickup’ at checkout.

  • shipping rates are calculated automatically at checkout and depend on product weights and dimensions.

  • if you have any issue with your order at all, please contact us ASAP to make it right.

  • all listed sizes of animals are approximations. If you believe there is a significant discrepancy with the listed size of the animal you ordered and the actual size upon receipt, please contact us.

  • all sexed animals are guaranteed by molt-sexing or visual dimorphism characteristics (NOT ventral sexing), but sometimes we do make mistakes. If you believe you purchased a mis-sexed animal from us, please contact us so we can make it right. This does not include animals that are ventrally sexed by the purchaser. We require photo/video proof.

  • all photos in the shop are representatives of the actual animal that is for sale, and the animal you order may look slightly different.

  • all sales are final and full payment is required at time of sale. We accept many different types of payment (indicated at checkout), and cash (local pickup only).

  • all photos are owned by Marshall Arachnids, LLC unless otherwise noted. We do not allow our photos to be used on any other platforms without permission.

  • we are not responsible for carrier delays, but we will do all we can to help you avoid them and to keep track of your shipment if it is delayed.

  • we are required by law to charge sales tax for orders billed/shipped to Michigan. Tax is automatically calculated at checkout.

  • please read our Privacy Policy.


Live Arrival Guarantee (LAG)

  • live venomous animals (arachnids) MUST be shipped via FedEx Priority Overnight.
  • live non-venomous animals (mantises, roaches, and isopods) may be shipped via USPS Priority Mail Express. If your order contains both venomous and non-venomous animals, it MUST be shipped via FedEx or you must place two separate orders.
  • after your order is placed, we will reach out to the purchaser via email or text to arrange an ideal shipping day as soon as possible. This ship date will depend on weather, shipping delays, and availability. We will not send live animals until we confirm a shipping date with the purchaser. If we do not receive a response from the purchaser within 14 days of the order placement, the order will be cancelled and refunded in full.
  • we do not send any live animals without arranging a day of receipt with the purchaser, no exceptions.
  • the purchaser will receive tracking information via email after the shipment is picked up/dropped off for shipping. Check your spam folder if you do not see it in your inbox.
  • we only ship live animals at temperatures above 32°F and below 90°F at our own discretion.
  • if your local low temperatures are below 50°F, you must arrange to pick your package up at your closest FedEx Ship Center or US Post Office.
  • your package must be accepted on first delivery attempt. If you arrange for pickup at a FedEx Ship Center, it must be picked up and examined within two hours of arriving there.
  • we are not responsible for carrier delays, but we will do all we can to avoid them. If a delay happens that results in the death of an animal, we will do all we can to help make it right.
  • all live animals must be unboxed and examined within two hours of receipt. We require photo and/or video evidence of animals that arrive dead. In the case that an animal arrives dead, the purchaser may choose to receive a free replacement depending on availability, or a refund of the price of the animal(s), not including shipping costs.

price match policy

  • at Marshall Arachnids, we strive to provide the most competitive pricing on live products produced by us. we offer price matching on a case-by-case basis on most of the live animals we have available.
  • if you find a comparable product from another source at a lower price, feel free to contact us including a link, screenshots, photos, or other proof of said pricing and we would love to match the pricing if we deem it appropriate.
  • we do NOT match sale prices, and we do NOT match Backwater Reptiles or Underground Reptiles prices.

return / refund policy

    • live goods are non-returnable.
    • refunds are only issued on a case-by-case basis if the animal arrives dead or in very poor condition deemed preventable by Marshall Arachnids. contact us ASAP if this happens to your animal(s).

    freebie policy

    • we do not send surprise freebies under any circumstances.
    • freebies do not count toward the minimum live arachnid order amount of $49.
    • freebies are non-refundable. if your freebie happens to arrive deceased, we will replace it (depending on availability) but you must pay for overnight shipping. we can also add the replacement on to your next live order for free.
    • freebies are offered according to availability and are subject to change at any time.
    • in order to activate your freebie coupon, you must add the product to your cart and then enter the applicable coupon code at checkout.

     


    warm weather shipping

    • all live animals are available for shipping when recipient daytime high temperatures are below 90°F.

    • we may choose cancel or delay shipments of live animals until temperatures fall into a more optimal range. in these cases, we will make contact with the purchaser as soon as possible to schedule a new tentative date. we will delay shipping an order if we believe the animal has a chance to suffer during shipping for any reason, including inclement weather.

    • we highly recommend choosing to have your order shipped to a FedEx Ship Center for pickup (NOT a FedEx hub or sorting facility) regardless of temperature and weather. You can locate your closest FedEx Ship Center that accepts live animals at ReptilesExpress.
    • at this time, we ship all live products on Tuesday or Wednesday. we do not ship on federal / bank holidays.

     


    cold weather shipping

    • we do not ship live arachnids or other invertebrates December through February. For March through November, all live animals are available for shipping when recipient low temperatures are above 32°F on the night prior to arrival.
    • we may choose cancel or delay shipments of live animals until temperatures fall into a more optimal range. in these cases, we will make contact with the purchaser as soon as possible to schedule a new tentative date. we will delay shipping an order if we believe the animal has a chance to suffer during shipping for any reason.
    • if overnight low temperatures at the destination are lower than 50°F, the package must be held at a FedEx Ship Center for pickup (NOT a FedEx hub or sorting facility). even in temps above 50, we highly recommend having your animals shipped to a Ship Center anyway to reduce time in transit. You can locate your closest FedEx Ship Center that accepts live animals at ReptilesExpress.

    • at this time, we ship all live products on Tuesday or Wednesday. we do not ship on federal / bank holidays.

     


    local pickup

    • all products are available for local pickup in Fenton, Michigan. local pickup is an option at checkout. we will contact you via email or text after you place your order to schedule a pickup time and date. please allow at least a 24-hour notice for scheduling so we can properly prepare your order.

    • dry goods can also be picked up locally; please contact us to place a custom order. also allow at least a 24-hour notice for dry goods pickup orders.

    • we allow pickup at shows and expos that we are scheduled to vend. please visit our trade shows page for show dates.

     


    cancellation policy (updated 18 July 2022)

    • The safety of our animals ALWAYS comes first, which is why we have our Terms of Service and Live Arrival Guarantee spelled out very clearly here. We DO NOT ship animals unless the recipient's conditions fall within our LAG parameters. Every order requires the purchaser to acknowledge that they have read and agree to our Terms. These safeguards are put into place to set both our customers AND our animals up for success.
    • Any live order that is cancelled as a result of not reading or understanding our Terms of Service (all of the policies on this page) will be subject to a 5% cancellation fee.
    • Please check your local forecast BEFORE placing your order, read our Terms page thoroughly, and understand that your order MAY be postponed until your weather is within our LAG parameters. If you cancel your order because you do not wish to wait for more reasonable temperatures, 5% will be deducted from your total refund.
    • We completely understand that life happens and things can come up that are out of our control, so we will only be charging cancellation fees for cancellations that result from a failure to understand our terms, or impatience. You can always reach out to us via Facebook messenger, email, or the contact form on our website with any questions prior to ordering!