shipping & pickup

all live animals are available for shipping when recipient daytime high temperatures are below 90°F.
we may choose cancel or delay shipments of live animals until temperatures fall into a more optimal range. in these cases, we will make contact with the purchaser as soon as possible to schedule a new tentative date. we will delay shipping an order if we believe the animal has a chance to suffer during shipping for any reason, including inclement weather.
we highly recommend choosing to have your order shipped to a FedEx Ship Center for pickup (NOT a FedEx hub or sorting facility) regardless of temperature and weather. You can locate your closest FedEx Ship Center that accepts live animals at ReptilesExpress.

at this time, we ship all live products Monday through Wednesday.
please read through our terms page for full information on Live Arrival Guarantees.

we do not ship live arachnids or other invertebrates December through January. For February through November, all live animals are available for shipping when recipient low temperatures are above 32°F on the night prior to arrival.

we may choose cancel or delay shipments of live animals until temperatures fall into a more optimal range or severe weather ends. in these cases, we will make contact with the purchaser as soon as possible to schedule a new tentative date. we will delay shipping an order if we believe the animal has a chance to suffer during shipping for any reason.

if overnight low temperatures at the destination are lower than 50°F, the package must be held at a FedEx Ship Center for pickup (NOT a FedEx hub or sorting facility). even in temps above 50, we highly recommend having your animals shipped to a Ship Center anyway to reduce time in transit. You can locate your closest FedEx Ship Center that accepts live animals at ReptilesExpress.
at this time, we ship all live products on Tuesdays and Wednesdays.
please read through our terms page for full information on Live Arrival Guarantees.

all products in stock on our website are available for local pickup in Fenton, Michigan. pickup is an option at checkout. we will contact you via email or text after you place your order to schedule a pickup time and date. please allow at least a 24-hour notice for scheduling so we can properly prepare your order.
we allow pickup at shows and expos that we are scheduled to vend. please visit our trade shows page for show dates.